Eligibility
Products are accepted for refund or exchange in Sri Lanka within 30 days of purchase. All
merchandise must be in perfect saleable condition, with the sales receipt. Please note following
terms apply:
- Merchandise under Sri Lankan Rupees 1.5 million or of equal value in the foreign currency it
was
purchased is entitled for refund within 30 days of purchase.
- Merchandise sold at Sri Lankan Rupees 1.5 million or above or of equal value in foreign
currency
may only be exchanged within 30 days and not eligible for a refund,
- Any customised items made to order and engraved items are not eligible for refund or
exchange.
- Merchandise returned or exchanged must be accompanied by original packaging as well as all
the certificates provided.
Refunds and exchanges can be initiated by contacting one of our associates. Our general phone
line is +94 11 2687444 or emailing us at info@careems.com.
Refund Procedure
- The returned merchandise should be handed to the same Careems branch it was purchased
from. Any shipping charges or taxes involved in returning items from overseas should be
borne
by the customer.
- For purchases done by credit card the same credit card used will be credited in the currency
transacted after deducting card transaction and bank charges. All other refunds will be made
in
Sri Lankan rupees.
- Refunds will be processed within 10 working days from the date of return.
- Refunds can only be made directly to the purchaser and not to any other party.
Exchange Procedure
- The item to be exchanged should be brought to the Careems store it was purchased.
- Any shipping costs and taxes which may be involved in exchanging the item will be borne by
the customer.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us: