Privacy Policy

A.M.A Careem Jewellers Pvt Ltd (www.careems.com)

Effective Date: 1st March 2026

A.M.A Careem Jewellers Pvt Ltd ("Careems", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, www.careems.com ("website"), or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

(a) Information You Provide Directly

When you submit an enquiry, make a purchase, request an appointment, or contact us, you may provide information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment-related information (processed via secure payment providers)
  • Order details and preferences
  • Any message content or communication you send us

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Location data (approximate)
  • Referral source (how you found our website)

This information is collected using cookies and analytics tools.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process purchases and deliver products
  • To respond to enquiries and customer service requests
  • To schedule appointments and consultations
  • To provide invoices, confirmations, and order updates
  • To improve our website, services, and user experience
  • To prevent fraud, suspicious transactions, and security threats
  • To comply with legal and regulatory obligations
  • To send marketing communications

3. Marketing and Communications

If you subscribe to our mailing list we may send you updates about:

  • New jewellery collections
  • Exclusive offers and promotions
  • Events, exhibitions, or private viewings

You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve performance and enhance your browsing experience. Cookies help us understand visitor behaviour and tailor content.

You may disable cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Sharing of Information

We do not sell your personal information.

We may share your information only in the following circumstances:

  • With trusted third-party service providers (e.g., courier services, payment processors, website hosting providers) for order fulfilment and operations
  • With professional advisers (legal, financial, compliance) where necessary
  • If required by law, court order, or government authority
  • To protect the rights, safety, and property of Careems, our customers, or others

All third parties are expected to handle your information securely.

6. Payment Security

Payments when made through our website are processed through secure third-party payment providers. Careems does not store your full credit/debit card information.

We take reasonable steps to ensure secure handling of transaction information.

7. Data Storage and Protection

We implement reasonable administrative, technical, and physical security measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Retention of Data

We retain personal information only as long as necessary to:

  • Fulfil orders and provide services
  • Maintain customer records
  • Meet legal, accounting, and regulatory obligations
  • Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. International Customers

Careems serves both local and overseas customers. By using our website and submitting information, you acknowledge that your data may be processed in Sri Lanka or other jurisdictions where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request information on how your data is used

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies separately.

12. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: